![]() ![]() In the unlikely event things did overrun, Claire could be safe in the knowledge she wouldn’t be paying for it this time. ![]() We agreed a fixed-price implementation along with a pre-agreed time frame. We quoted for the bits Claire actually wanted. We showed Claire software that she could actually have. Having been around 25 years, it wasn’t the first time we’d heard horror stories like Claire’s. All the while, that sales guy that had previously impressed her so much, was nowhere to be seen.Ħ months on from project kick off and still yet to realise the benefits Claire and her team were desperately in need of, enough was enough.īut after receiving numerous recommendations, Claire got in touch with us at bluQube. Meanwhile, the limited access to the system they did get their hands on was proving hard to use and her team were struggling to get to grips with it. With time and the implementation dragging on… and on… and on, the bill continued to grow, pushing the entire project way beyond budget. It also became apparent that they the go-live date they had planned for wasn’t going to be met. It wasn’t too long after the implementation began that cracks began to appear.Ĭlaire found that the price she had agreed to didn’t cover some of the modules that had impressed her most during the demos. So, she signed on the dotted line and got the implementation kicked off as quickly as possible. Her team liked the look of the software and the sales guy promised to put an end to all their problems. Having identified all her pain points and mapped out key requirements for the new system, Claire underwent a long and lengthy review of potential suppliers.Įventually, she found one she liked. And while paying for a system on a per user basis proved to be good value 5 years ago, as her team has grown, she’s was no longer getting such good value for money. Reporting on the complex business structure proved a headache, with the majority of it having to take place in Excel, only bringing further problems of its own. With her business growing rapidly, the accounting software they were using had pretty much ground to a halt, struggling to handle all the transactions they were putting through it. Meet Claire… Claire is the Finance Director for a medium-sized financial services business.Ĭlaire was desperately in need of a change of finance system. ![]()
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